CLEAR ANSWERS
Questions & Answers
Separate answers for merchants and agency partners.
Merchant Q&A
Practical answers about scope, timing and results.
What types of merchants do you serve?
We focus on Hong Kong F&B and adjacent lifestyle merchants that want to reach Mainland and local customers.
Which platform should we start with?
We review the current storefront, audience, content assets and business goal before prioritising channels.
How quickly can work begin?
The first stage confirms access, assets, positioning and milestones. Timing depends on scope and approval speed.
What materials do we need to provide?
Brand details, menus, locations, offers, existing photos or videos and an approval contact.
Do you guarantee rankings or viral content?
No platform outcome can be responsibly guaranteed. We commit to clear deliverables, compliant execution and transparent reporting.
How is performance reported?
Reports are aligned to the service and may include visibility, engagement, saves, enquiries, bookings and tracked visits.
Agency Partner Q&A
How referral, delivery and responsibilities are coordinated.
Who can apply as an agency partner?
Consultants, agencies, associations and business networks with established merchant relationships.
How does the partnership work?
You introduce and coordinate the client relationship; KTXHK supports solution design and delivery. Responsibilities are confirmed per project.
What support does KTXHK provide?
Service materials, proposal input, onboarding, planning, production, execution and performance reporting.
Is there a fixed commission or exclusive territory?
Commercial terms and any territory arrangement are confirmed in writing based on scope and capability; nothing is implied by application alone.
Who owns the client relationship?
The operating model is agreed before work starts, including communication, approvals, billing and data handling.
How do I apply?
Submit your company profile, customer focus, service region and preferred cooperation model through the enquiry form.
Still have a specific question?
Speak directly with our team.